Crossbar FAQs

Create Your Account

1. Click "Sign Up" that will show at the top left of the site over your organization's logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.

Adding Your Participant(s)

After you complete your account setup, you'll be prompted to add a Participant/Player to your account right away.

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name, birthdate)

Your Account Menu

When logged into your account on your organization's website, you'll see the following options when you choose "Account."

Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

Volunteer: Here you can sign up for volunteer events your organization has added, if they exist.

Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

Settings: Here you can update your account name, phone number, email address and password.

Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from your organization.

To sync your calendar to your personal device from your club's website, you'll ensure you are logged in, then navigate to the Family Calendar at the top left of the site. From there, you'll see the full calendar of events for all of your teams or participants, with the option at the top right of the screen to download a Calendar Feed. Selecting the Calendar Feed will bring you to a menu, where you can follow specific instructions for ensuring you download the Family Calendar to your preferred calendar.

To edit your payment method or view a summary of your payments on your club's site, please log into your club's site and go to your "Account." From there, you'll see a Billing option on the left menu. The Billing page allows you to view your payments/balances, edit or remove old Payment Methods and set your Primary Payment Method. For more on setting your primary payment method, click HERE.

You must be the primary user to add people to your child's account.

1. Log in to your account
2. Select Account (upper left corner)
3. You should see Participants (the default tab)
4. Select "View Details" next to your player's name
5. Click on "+ ADD ACCOUNT"
6. Add the individual's email address in the form and click the ADD ACCOUNT button below.

What happens next?

1. If the individual already has an account, they will be added immediately.
2. If the individual does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The individual will be added once they have created their account.